The following terms and conditions apply to all orders placed on the Calico Brook website, in the showroom, or by telephone; placing your order this way indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for your records.
- General
These terms and conditions do not affect your statutory rights. To order goods through the Calico Brook Limited website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. - Product Information
We have collated the product specifications, images and other information published on our website from information provided by suppliers, manufacturers, publications, or gathered from public-domain sources. At Calico Brook Limited we endeavour to ensure this information is as accurate and up to date as possible however we cannot guarantee the reliability or the accuracy of the information contained within its pages. All actions taken by the user of the website are the responsibility of the individual. - Payment and Price
The total price payable for the goods will be stated at the time when you place your order and confirmed in our order acknowledgement. If the price published for the goods is wrong due to an error or omission Calico Brook Limited is not obliged to sell the product at the incorrect price. Instead we will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. - Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses suffered by you if we do not supply the goods. - Delivery Charges
All prices on our website are exclusive of delivery charges. We apply different delivery charges for items of a different size and weight. Our deliveries take place during the week, & we do not offer Saturday deliveries as a standard service. If a Saturday delivery is possible it will be offered at a surcharge, but deliveries on Saturday are at our discretion & are not part of our usual service. Prices are for delivery to Mainland UK addresses. Other UK delivery addresses, including Channel Islands & Scottish Islands will incur additional charges and may incur longer delivery times (e-mail us at hello@calicobrook.co.uk for a quotation and delivery time).
- Delivery Times
Delivery of stock items will normally be made within 7-10 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If the goods are not held in stock you should allow up to 90 days for them to arrive at Calico Brook before being dispatched to you. For delays of more than 90 days on the advised delivery time, you will have the right to cancel the order. Payment is due on order of goods, unless specific arrangements for part payment are made, & in all cases full payment must be received before goods are dispatched. - Returns
We hope that you are happy with your Calico Brook purchase, however, because you are buying the Goods by mail order you may have the right to cancellation.
If you do, these are the terms that apply to you: You must tell us you wish to cancel within 7 days of receipt of the Goods;
In any event, you may not cancel orders for handmade, specially commissioned or personalised goods;
The Goods must be returned to us within 21 days of your telling us you wish to cancel:
· With both goods and all packaging in their original condition
· Securely wrapped to prevent damage
· Including our delivery slip and completed returns form
· At your risk and cost
After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt.
If you do not return the Goods to us, you are still liable to us for the cost. Unfortunately, we cannot accept responsibility for returned items lost in the post and recommend that you get a certificate of posting.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
Cancellations
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have confirmed the order with you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. Full cancellation of an order is possible in the first three weeks after order, after that it is at our discretion as some parts of the order may have been specifically ordered for you, & after three weeks may have been dispatched from the factory. A 20% return fee will be chargeable in these circumstances.